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Model Store In Sheraton Skyline LHR

22right From United States, joined Apr 2004, 384 posts, RR: 5
Posted (3 months 1 week 3 days 20 hours ago) and read 1178 times:

I just spent a couple of days attending meetings at the Sheraton Skyline Hotel at Heathrow. Thw airplane model store in the hotel lobby caught my eye. However I was struck by two things:
a) How rude the staff were (there were two middle aged guys) and were the least bit interested in showing me anything. When I asked a question to one guy, he just shrugged and pointed to the other guy. The other guy just answered in one or two words and did not even attempt to get off his chair. Kinda funny if it were not for point b below...

b) I never ever saw any other (potential) customer walk in there.

I wonder how those guys stay in business and pay the rent for the store space. Do they run a large mail order catalog business?

Anyone else have similar experience with these bozos?

"I never apologize! I am sorry, but that's the way it is!" - Homer Simpson

12 replies: All unread, jump to last

VinnieWinnie From United Kingdom, joined Nov 2005, 415 posts, RR: 0
Reply 1, posted (3 months 1 week 3 days 17 hours ago) and read 1171 times:

Quoting 22right (Thread starter):
a) How rude the staff were (there were two middle aged guys) and were the least bit interested in showing me anything. When I asked a question to one guy, he just shrugged and pointed to the other guy. The other guy just answered in one or two words and did not even attempt to get off his chair. Kinda funny if it were not for point b below...

I confirm been there a month ago and they are unbelievably rude! If it wasn't for the fact that they r the only herpa resaller in London i would not go there!

Steve7E7 From United Kingdom (England), joined May 2004, 404 posts, RR: 48
Reply 2, posted (3 months 1 week 3 days 12 hours ago) and read 1156 times:

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I've visited the aforementioned establishment on many occasions and have to agree with both posters. Whilst the customer service skills of the 2 gentlemen in question do leave a lot to be desired, their array of stock is amazing considering the size of the place.

Quoting 22right (Thread starter):
Do they run a large mail order catalog business?

www.collectorsaircraft.com

Have a look at their website, it may answer your question!

EI737NG From Ireland, joined Feb 2007, 16 posts, RR: 0
Reply 3, posted (3 months 1 week 1 day 2 hours ago) and read 1113 times:

I have purchased a lot of models from them over the past year through their mail order system. Found it very good but there are cheaper retailers out there.

DFW13L From United States, joined Aug 2005, 756 posts, RR: 7
Reply 4, posted (3 months 1 day 12 hours ago) and read 1023 times:

Keep in mind you can buy models at the store next to the Renaissance and the Renaissance gift shop has some for sale. Nothing like the Skyline, however.

Check out my takeoff/landing videos on Youtube. Username: Madipides

SWISSER From Belgium, joined Feb 2005, 1646 posts, RR: 13
Reply 5, posted (2 months 4 weeks 1 day 7 hours ago) and read 967 times:

Quoting 22right (Thread starter):
Anyone else have similar experience with these bozos?

Yep, same with me!
The local Ferrari dealer here in Bahrain talks nicer to me than those blokes in that shop.
And thats not even exaggerating!

What time is top of descent?

SeansasLCY From Hong Kong SAR, PRC, joined Mar 2007, 345 posts, RR: 0
Reply 6, posted (2 months 3 weeks 4 days 15 hours ago) and read 885 times:

They are very rude but for us in the UK we don't have much option. In London they are the only decent Herpa 1:500 retailer. They used to have another store in Stains not far away but it shut down a few years back now. The man in that store was much more friendly.
We need more shops like HKG has! I still prefer to buy from www.toymaxco.cc than the LHR shop.

First to Fly A380 LHR-SIN March 18th SQ319

Crownvic From United States, joined Oct 2004, 965 posts, RR: 5
Reply 7, posted (2 months 3 weeks 3 days 5 hours ago) and read 860 times:

I have been doing business as a customer and have known the owner of Collectors Aircraft Models for 25 plus years...He absolutely could care less about the customers unless they are prepared to spend thousands...They do virtually no business in their store other then the exclusive models that they are the sole provider of...In addition they do a lot of business with Middle East customers with some very deep pockets..That is the bulk of their business...The general consensus is they have no time for the average collector who wants to spend 300.00 U.S. or less...If you are looking for exclusitivty in 200 scale and larger then they have it and charge hefty for it too...

Try Aviation Retail Direct right up the street and their other store about 20 minutes from Heathrow...Much nicer and much realistic....

DFW13L From United States, joined Aug 2005, 756 posts, RR: 7
Reply 8, posted (2 months 3 weeks 14 hours ago) and read 820 times:

CALRAMPER and I went to this store last Friday and agree that they are way overpriced and not very friendly. I won't say they were unfriendly. They would have had to acknowledge my existence to make an unfriendly remark! Big grin

Check out my takeoff/landing videos on Youtube. Username: Madipides

SWISSER From Belgium, joined Feb 2005, 1646 posts, RR: 13
Reply 9, posted (2 months 3 weeks 9 hours ago) and read 815 times:

Quoting Crownvic (Reply 7):
Try Aviation Retail Direct right up the street and their other store about 20 minutes from Heathrow...Much nicer and much realistic....

Where exactly is that one right up the street?
I'll have a look next time!

BTW. if you take the 222 bus next to the park inn to Hounslow, step out in West-Drayton train station, walk past the bridge and turn right, TAHS is more for the plastic modeler but the collection is well worth the visit!

What time is top of descent?

Mortyman From Norway, joined Aug 2006, 840 posts, RR: 1
Reply 10, posted (2 months 2 weeks 6 days 21 hours ago) and read 798 times:

I ordered from their website a while ago. However i got no confirmation.

I emailed and asked if everything was OK, but never got an answer. I emailed several times. I even wrote them a written letter !

NO reply !

So I cancelled the order...... atleast i think I have.... Haven'nt gotten a confirmation of that either....

Never again.